Kelly Johnston

Business Support Manager


I have worked within a Customer and Community role in the Construction/Housing Service Provider sector since 2003. I have worked in the Customer Service department of a number of Social Housing regeneration specialists in a quickly changing marketplace.

I am able to build and maintain internal and external relationships to ensure both products and services are delivered in line with company standards, policies and procedures. I am accountable for producing and providing reports to both Senior Management and external partners on performance and social value activities. I am committed to delivering a high level of customer service and recognise the importance of maintaining and growing customer relationship levels in order to build and maintain professional relationships that support business growth. To ensure deliverance of this, I establish and develop honesty and trust within relationships at all levels enabling me to provide an efficient and effective service to meet both client and business needs. Utilising my organisational skills and approachability I have coordinated large events for tenants, students and local people, including trade taster workshops, weeklong worklessness initiatives and assisted in recruiting Work Experience Placements and Apprentices throughout the northern region.

My role within APS: I provide the foundations for the team to work effectively, keeping the office matters of the business moving while providing support to the management and delivery teams. I have a background steeped in Customer Excellence and Customer Service Management from my previous employment at Connaught, Willmott Dixon and Fortem, along with experience of working with local communities and driving Social Value Initiatives forward within the organisations. My approach of hard work coupled with care and understanding coupled with care and understanding signifies the delivery ethos of APS.

Roles & Responsibilities

  • Payroll/Cintra management
  • HR Support
  • Sickness and Annual Leave Management
  • Managing a team of Administrators to provide effective support to the back-office function and the teams on site
  • Supporting the Total Mobile System operation
  • Purchase Orders/Invoices


  • BTEC Diploma level 3 in Customer Care
  • NVQ 2 Customer Service

Start Date: 06/07/2020

Reports to: Steve Preston