Kitchen Design and Survey

If you are having a new kitchen, your Resident Liaison Officer, and a representative from our kitchen supply company JTC, will visit you in order to design the kitchen in fitting with the space available.

Safety Check

An APS Plumber will arrange to carry out a gas or electric safety test once your cooker is reconnected. If they find a fault, they will not be able to reconnect it to the gas or electricity supply. 

If you have a pre-payment gas or electric meter, you will need to make sure that there is enough credit to carry out the tests. Prior to any work starting, it may be necessary to undertake an asbestos test in your home. If access isn’t provided, this could delay the start of the works.

Design Process

Together, yourself, your Resident Liaison Officer, and the JTC representative will create a new layout that takes your current appliances into consideration. 

If you are intending to replace any of your current appliances with new ones, then you need to let the kitchen designer know at the appointment. If you fail to do so, it will not be planned for in the new layout.

During this survey appointment, you will be shown samples of the surface or colour choices available to you for different parts of the kitchen. You will need to choose from a selection of the following:

Kitchen units


Floor coverings

Wall tiles


Once agreed, you will receive a copy of the plan of the new kitchen. You will be asked to sign off on your design, and the choices you have made, before we can proceed to the next stage. Please be advised that once you have made your selection you will have a 7-day period (including Saturday and Sunday) where you can change your mind. After this date, you will be unable to make any changes as the kitchen will be manufactured to order.

Please note – If you wish to keep your own flooring, we are unable to guarantee that there won’t be any visible gaps showing where old appliances have been removed and new ones installed.

Important – If your cooker is faulty, then this is your responsibility and APS will not replace it. If we are unable to keep your existing cooking appliance connected during the works, we can supply temporary cooking facilities for you.

Kitchen Installation Preparation

When we are happy that everything in your property is properly covered and well protected, we will safely remove your old fittings and they will be taken away in our vans.

What is Involved?

So that you have an idea of what to expect at different times, your Resident Liaison Officer will visit you on a daily basis to keep you updated. If for any reason the order of work needs to change, we will let you know as soon as possible. Work usually follows a 2-phase programme:

Phase 1

By the end of phase 1 you will see a big difference in your kitchen. All your old fittings will have been removed, and there will be brand new ones in their place.

Inside, most of the plumbing, electrical and kitchen installation will have been done. We will make sure to give you plenty of notice when your water and power supply need to be switched off, so you will have time to make yourself a hot drink, or let someone know you have no access to the internet etc.

Phase 2

In the final phase of the refurbishment, we will complete the work. This will include wall tiling, decoration, and the laying of the new floor covering. We will make the final touches that really make your new kitchen stand out.

At the same time we will be checking that all the work we have done is finished to a high standard and that any defects are rectified. Then it is time for you to enjoy it!

Useful Tips

  • Make a batch of frozen meals before work starts.
  • Safely set up tea and coffee making facilities in the sitting room.
  • If you have room for a microwave, set it up carefully in the sitting room and you can have hot snacks during the day.

What is expected of you?

  • Treat all APS staff and subcontractors with respect and consideration.
  • Pack up rooms affected and store items away from the work area.
  • Protect electrical equipment from dust.
  • Provide clear access routes to work areas – remove any rugs and hall tables.
  • Close doors to rooms where we are not working.
  • Once works start, keep children and pets away from the work area for their own safety and to allow us to work efficiently.
Please do contact us if you need any help or assistance preparing for the works or getting your home back to normal once works are completed. We will be more than happy to help.