Carrying out works during the Covid 19 pandemic

As a duty of care to our workforce and to you, our customer we have provided the following guidance while we are undertaking the relevant work within your Home. Before we arrange a visit to your home, we will need to clarify a few points in relation to Covid 19, this is to ensure that we able to undertake our works safely.


Kitchen Design and Survey

If you are having a new kitchen, your Resident Liaison Officer and a representative from JTC (our kitchen supply company) will visit you to design it.

Together, we will create a new layout, taking your current appliances into consideration. Please note that if you intend to replace any of your current appliances with new, let the kitchen designer know at this appointment so that they can be planned into the new layout.

During the survey you will be shown samples of the choices available to you and be asked to choose from a selection of the following;

  • Kitchen units
  • Worktops
  • Floor coverings
  • Wall tiles
  • Paint

Once agreed, you will receive a copy of the plan of the kitchen and be asked to sign off your design and choices made.

Please be advised that once you have made your selection you will have a 7 day “cooling off period”.The 7-day period includes Saturday and Sunday. After this date, you will be unable to change your mind as the kitchen will be manufactured to order.

If you have any queries about this appointment, please contact your Resident Liaison Officer.


Bathroom Appointment Survey

If you are having a new bathroom, your Resident Liaison Officer and a Manager from APS will visit you and agree a layout based on your existing bathroom.

During the survey you will be shown samples of the choices available to you and be asked to choose from a selection of the following;

  • Floor coverings
  • Wall tiles
  • Paint.

Once agreed, you will be asked to sign off your design and choices.

What is expected of you?

Please do…

  • Treat all APS staff and subcontractors with respect and consideration
  • Pack up rooms affected and store items away from the work area
  • Protect electrical equipment from dust
  • Provide clear access routes to work areas – remove any rugs and hall tables
  •  Close doors to rooms where we are not working
  • Once works start, keep children and pets away from the work area for their own safety and to allow us to work efficiently
  • Please do contact us if you need any help or assistance preparing for the works or getting your home back to normal once works are completed. We will be more than happy to help

Windows & Doors

Windows and or External Door Modernisation works

A window surveyor from Anglian will visit you to carry out a survey on the windows and doors at your home. This survey is to assess what will need replacing. If your current windows and doors meet the current standards then they will remain in situ.

We will…

  • Carry out a survey to your home; the contractor is Anglian. This will help to determine exactly what work needs to be done
  • Provide you with a full explanation of the works, once the survey is completed
  •  Confirm a start date with you in advance of works commencing
  •  Carry out a final inspection and customer satisfaction survey once the work is completed

You need to…

  • Assist us at all stages, by removing curtains, and personal belongings, giving us clear access to the work area
  • Allow access to your home on the agreed appointment date(s) to carry out the work. There may be occasions where we decide to keep some of the existing windows and/or doors, the surveyor will explain this to you at the time of the survey. If the door/s at your home are due to be replaced then you will also be asked to choose the style and colour of the new external door (usually the main door) from the range we have on offer.